FAQ's

Got questions? We've got answers!

What materials are your tote bags made of?

Our tote bags are made of high-quality, durable, and eco-friendly materials such as cotton, canvas, and recycled materials.

What size are your tote bags?

We offer two sizes of tote bags. Please refer to the size chart below for the exact dimensions of each size.
Regular Large
Height, in 16.02 17.99
Length, in 16.02 17.99
Width, in 0.31 0.31
Handle height, in 11.81 11.81
Handle width, in 1.00 1.00

 

Are your tote bags printed on both sides?

Yes, all of our tote bags are printed on both sides. We believe in providing our customers with a high-quality product that is not only functional but also aesthetically pleasing

Do you offer international shipping?

Yes, we offer international shipping. Please note that shipping times and fees may vary depending on the destination.

Can I track my order?

Yes, you can track your order once it has been shipped. We will provide you with a tracking number via email

How long does shipping take?

Shipping times vary depending on the destination. For domestic orders, please allow 3-7 business days for delivery. For international orders, please allow 7-14 business days.

How can I pay for my order?

We accept a variety of payment methods, including credit card, debit card, PayPal, and Apple Pay.

Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay up-to-date on the latest deals.

Can I return my tote bag if I'm not satisfied?

Yes, we offer a 30-day return policy. Please see our Return policy for more information. If you need to return an item, please visit our Return Request page. Complete the form to start the return process.

Are your tote bags customizable?

At this time, we do not offer customization services. However, we are always looking for ways to improve our products, so stay tuned for updates!

How do I care for my tote bag?

Remove all items from the bag before cleaning. Suggested to pretreat visible stains with stain remover. Mix warm water with laundry detergent and clean the bag with terry washcloth or a soft bristle brush. Let the bag air dry.

Can I cancel my order?

If your order has not yet been shipped, you can cancel it. Please contact us as soon as possible to make the request.

Do you offer wholesale pricing for bulk orders?

Yes, we offer wholesale pricing for bulk orders. Please click here to find out more about our wholesale program and to contact us about placing a bulk order.

How can I contact customer service?

You can contact customer service by emailing us at support@animaltote.com or by filling out the contact form on our website.

Are your tote bags made in the USA?

Our tote bags are made in the USA.

How often do you release new designs?

We release new designs regularly, so be sure to check back often!

Can I suggest a design idea?

We welcome design ideas from our customers! Please email us at designidea@animaltote.com with your suggestion.

Do you offer gift wrapping services?

At this time, we do not offer gift wrapping services. However, our tote bags make great gifts!

Can I use multiple promo codes on one order?

No, only one promo code can be used per order.

How can I stay up-to-date on new products and promotions?

You can stay up-to-date on new products and promotions by signing up for our newsletter or following us on social media.

Thank you for taking the time to read through our FAQ section.

If you have any further questions or concerns, please do not hesitate to contact us. Happy shopping!